Yes, for sure.

We check carefully for each item we received from suppliers and manufacturers to avoid sending defective goods to our customers.
If a item is found defective in our QC test, it will be returned to the supplier / factory. So please don't worry about receiving a defective item because we are committed to being a trustworthy and reliable seller on international on-line shopping market.

Yes, everything you buy from Pets-Details has a guarantee of quality and will exactly match the description on the website.
Factories that supply  are strictly evaluated by us, and we provide you an even better reassurance of consistent high quality thanks to our in-house QC team. We double-check the contents of all orders carefully before dispatch to our customers. You can be confident about ordering from Pets-Details just as much as any western retailer.

Processing time 1-2 business days normally: During this period, we do strict quality-control tests and get the items carefully packed.

The average time for shipping since the payment was made, is between 3 to 5 weeks.

Rarely, rough handling by the courier can lead to physical damage to your goods, e.g. broken screen.
If this has happened, please follow these steps:
If you already signed for the packet, take photos showing the damage and contact the local office of the courier/delivery company to complain. They will have a complaining procedure which will enable you to get compensation.
Next, contact Pets-Details immediately with your order number and a full description / pictures of the broken item issue. We will contact the courier company from our end.
Once the courier company confirms that the case is valid, they will compensate Pets-Details, and we will pass on this compensation to you. The compensation varies from case to case and is different for each delivery company. In some cases you will need to pay to post the broken item back to Pets-Details in order for us to send out a new piece.

In this case, please kindly provide us with proof as below:
The photos of original D&H package with front and back sides
The photos or video of the defective item(s)
The photos, video or screenshot showing the malfunction of the defective item(s)

We will usually offer you a refund or send a replacement as soon as the problem is confirmed.